Finding a new broker to work with can be a difficult business. One must not only take into account the services they offer but also fees, customer care and support, as well as the usability of its platform. If you are looking for something simple and straightforward to use, Exante is a highly recommended option. In case you wanted to know more about them, here we break down a few popular frequently asked questions about this international trading company. Keep reading to learn more.

What is Exante?

Exante is a multi-licensed investment company that offers its clients direct market access to over 600,000 financial instruments in over 50 markets in the US, Europe, Asia, and Australia, all from a single multi-asset account. While headquartered in Malta, the investment firm has offices in Hong Kong, London, and Cyprus.

The company was established in 2011 by Alexey Kirienko Exante, Anatoly Knyazev, and Gatis Eglitis. With over 10 years of experience in the financial sector, they generally serve professionals and high-end clients ranging from traders, brokers, asset managers, banks, and other financial institutions.

What Licenses Does Exante Have?

You will be pleased to know that Exante is licensed and regulated in all the regions that it operates in. In Malta, Exante is licensed by the Malta Financial Services Authority (MFSA) and is authorised by the Financial Conduct Authority. This means the investment firm can provide financial services to both retail and corporate clients, for both trading and investment purposes.

In the UK, the company is authorised and regulated by the Financial Conduct Authority, a trustworthy regulator. In Hong Kong, Exante is instead licensed by the Securities and Futures Commission. Whereas in Cyprus, the investment firm is licensed by the Cyprus Securities and Exchange Commission.

As Exante is an EU-based investment firm, it is also subject to MiFID II requirements. MiFID II is a regulatory framework that helps to regulate the financial markets in the EU and improve protections for investors and traders. It was rolled out on Jan 3, 2018, and covers nearly every asset and profession within the EU financial services industry. It also regulated off-exchange and over-the-counter (OTC) trading, as well as increase the transparency of costs and improves record-keeping of transactions. Overall, the aim of MiFID II is to standardise practices across the EU and restore confidence in the financial industry.

How Can I Contact Exante?

There are plenty of methods for users to contact Exnate’s support team. This can be done by reaching out through email, chat, telephone, and even call-back requests. You will also be glad to know that Exante provides customer support 24/7, around the clock. The official website also guarantees an answer from their support team within three minutes upon receipt of a customer’s request.

Customer support at Exante generally speaks English over the phone and by email. That said, their specialists can still respond to other messages through their online chat, such as Spanish, German, Portuguese, and Russian, to name a few. The online chat be found through a registered user’s Client’s Area.

If you are thinking about registering with Exante but still have a few questions, it is still possible to contact Exante’s support team. This can be done by going to Exante’s official website and clicking on the Contact Us Online button. You then have the option to click on the Help Chat or the Contact Us button. The Contact Us button will lead people to request a call, where you fill out your email, name, mobile phone, and any questions or concerns. Exante should get back to your shortly.

How Do I Register With Exante?

If you are worried that registering an account with Exante is complicated, then don’t fret. Registering is actually pretty easy and straightforward. You first need to navigate to Exante’s official website. There, click on Open Account. In the form, you should choose whether to open an individual or corporate trading account. The account type you pick will determine the information you need to give. Some of the information you must fill out include your name, email, mobile phone, and for a corporate account, your company name.

Afterwards, you will gain access to your Client’s Area which is where your demo account will be. Note that you can only access your demo account, if you want to open a live account, there are more steps you must follow.

How Do I Open A Live Account?

The option to open a live account only comes after you have registered with Exante. Now, you need to first fill out a questionnaire indicating your trading experience and fields of interest. This is so Exante can open an account that suits your needs. Then, you need to verify your identity by uploading the required documents. The documents you will have to send will vary based on your account type. Usually, the verification takes one business day.

Lastly, you need to add funds to your account. The minimum funding requirement will again depend on your account type. For an individual account, the initial funding should be equal to or more than 10,000 EUR/GBP. For a corporate account, the initial funding should be equal to or more than 50,000 EUR/GBP. Only then you can access Exante’s live trading platform. You can either download it on any mobile or desktop device or open it in your web browser.